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PLANNING YOUR VISIT
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Terms and conditions. . .
All refunds or exchange of pre-booked tickets will be subject to an administration charge of £5.00 per booking.
Refunds will be offered up to 10 days before the booked departure date otherwise a refund will only be available if the seats can be resold.
Discounts on travel tickets are available for groups of 15 or more fare paying passengers.
All group bookings are subject to a £50 non-returnable deposit. Final payment due two weeks before date of travel.
Children must be adequately supervised and remain seated at all times.
Special dietary requirements can be catered for when ordered at the time of booking.
We are unable to heat baby food or milk on board the train.
Dogs may not travel in the dining cars or in the bar car. (assistance dogs excepted)
We regret that wheelchairs cannot be accommodated in the dining cars due to the historic design of these vehicles. Wheelchairs may be stored in the luggage compartment during your journey.
Whilst every effort will be made to operate the trains shown we reserve the right to vary the service without prior notice or recompense.
Mobile telephones and electronic games must be switched off whilst in the Dining Cars.
Smoking is not permitted on any of our trains.
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Telephone: 01562 757515
On-Train Buffet Services
Terms and Conditions